Terms & Conditions

1. Definitions

• Platform: SocialBubbl website, application, and related services.
• Workspace: A team or brand environment within the Platform used to configure voice, sources, drafts, and publishing.
• Content: Source material, drafts, approved posts, schedules, and related metadata you create or import.
• Connected Services: Third-party platforms and sources you link (e.g. X, LinkedIn, Threads, sitemaps, RSS, news feeds).

2. Purpose & Scope

This Agreement governs your use of SocialBubbl's multi-workspace social content pipeline, including brand configuration, source ingestion, draft generation, approval, scheduling, and publishing to Connected Services.

3. Customer Responsibilities

• Provide accurate account information and keep access credentials secure.
• Use the Platform only for lawful purposes and in accordance with Connected Services' terms.
• Ensure you have the rights to import, generate, approve, and publish Content you process through SocialBubbl.
• Review and approve drafts before publishing where your workflow requires it.
• Comply with applicable laws and data protection regulations.

4. Licence

We grant you a non-exclusive, revocable, non-transferable licence to access and use the Platform for your internal business purposes, subject to this Agreement.

5. Data Protection

Each party agrees to comply with the UK GDPR and Data Protection Act 2018. How we handle personal data is described in our Privacy Policy. A separate Data Processing Addendum is available upon request where SocialBubbl processes personal data on your behalf.

6. Service Availability & Support

SocialBubbl is provided "as is" without guarantees of uptime. We may throttle or suspend access if usage is abusive or in breach of these terms.

7. Fees

Use of the Platform may be subject to fees outlined in a separate pricing document or order form. All fees are exclusive of VAT.

8. Confidentiality

Both parties shall treat non-public information as confidential and not disclose it except as necessary to perform this Agreement.

9. Limitation of Liability

SocialBubbl is not liable for decisions made based on generated drafts, published Content, or Connected Services. Our liability is limited to fees paid in the previous 12 months, excluding indirect or consequential damages.

10. Termination

Either party may terminate this Agreement with 30 days' notice, or immediately for material breach. Upon termination, you must cease using the Platform. We may delete or return Content in accordance with our retention practices unless legally required to retain it.

11. Governing Law

This Agreement is governed by the laws of England and Wales. Disputes will be resolved in the English courts.

12. General

This Agreement constitutes the entire agreement. Amendments must be in writing. If any provision is invalid, the rest shall remain enforceable.

If you have questions, please contact us at support@socialbubbl.com.